Swell Pack Warranty & Support: We've Got You Covered
At Swell Pack, we're all about making your canning experience seamless and stress-free. Our Automatic PET Can Sealing Machines are designed for reliability and ease of use, but we understand that questions or issues can arise. That's why we've established a comprehensive support system to keep your operations running smoothly.
12-Month Warranty – Peace of Mind Included
Every Swell Pack machine comes with a 12-month warranty, adhering to the Australian Consumer Law (ACL) guidelines. This warranty covers any manufacturing defects or faults that occur under normal usage conditions.
It's important to note that this warranty doesn't cover issues resulting from:
- Mishandling or misuse
- Unauthorised modifications or repairs
- Accidental damage or neglect
For more details on your rights under the ACL, you can refer to the ACCC's guide on warranties and refunds.
Technical Support – Here When You Need Us
Our commitment to you doesn't end at the point of sale. We offer ongoing technical support to assist with any questions or issues you might encounter. Most problems can be resolved quickly through video calls, phone support, or email correspondence.
If your situation requires hands-on assistance, Swell Pack representatives are available to assist in areas local to our office and warehouse locations. For customers outside these regions, we can connect you with trusted third-party technicians to ensure minimal disruption to your operations.
Emergency Replacement Units – Minimising Downtime
We understand that equipment downtime can impact your business. That's why we maintain two backup units ready for immediate dispatch in case of emergencies. This ensures that you can continue your production with minimal interruption while we work on resolving the issue with your original machine.
We're Here to Help
At Swell Pack, your satisfaction is our priority. Whether you're a seasoned pro or new to canning, we're here to support you every step of the way.
If you have any questions about our warranty, need technical assistance, or require an emergency replacement unit, don't hesitate to reach out to us through our Contact Us Page.
We're committed to ensuring that your canning experience is as smooth and enjoyable as possible.